「大莊家」親切的華語VIP客戶專員讓您感受貼心的優質服務

讓您感受貼心的優質服務

「大莊家賭場度假村」的華語VIP客戶專員為客人提供貴賓式的款待及精選優惠，更可預訂各項餐飲服務及優先高爾夫球時間等等。

Doris Kuan （管庭） - 華語VIP客戶主任

Doris Kuan （管庭）為一名華語VIP客戶主任，她的「多元文化」使她真正成為這一詞的最佳詮釋，體現她在「大莊家賭場度假村」所擔任的職位。管庭高中畢業於英屬時期的香港，其後前往日本東京繼續進修酒店管理專業。在日本，她一面攻讀酒店管理專業，一面勤工儉學，為台灣及香港的「姊妹」亞洲雜誌做美髮產品及服裝模特兒來賺取學費。 

  

然而酒店管理及旅遊業才是 Doris 的真正熱忱所在，因此，她在這一領域已從業逾30年之久。她曾在洛杉磯市中心的「希爾頓酒店」（Hilton）擔任酒店銷售主任，並自2015年起在「大莊家賭場度假村」擔任華語VIP客戶主任一職。管庭說，她十分熱愛並欣賞「大莊家」的友好氛圍，以及「大莊家」鼓勵團隊成員間之合作精神，這是她工作中的巨大動力。更令她感到認同的是，管理層貫切始終為客人及團隊員工的利益做出最正確的選擇。

 

Doris 不凡的語言才華令許多客人讚嘆不已。她能夠流利使用英語、日語、粵語、國語及上海話。

 

業餘時間， Doris 喜歡享受電影和書籍帶來的快樂。被問及哪種題材是她的最愛時， Doris 說：「我目前也在跟風追看時下最流行的犯罪紀實類題材，無論是紀錄片、播客，還是書籍我都喜歡。我喜歡這種題材帶來的最直接原始的感官刺激和情感衝擊。幾年前，在犯罪題材還未像現在這樣風靡全球時，我就已經不可自拔地愛上這類書籍了。」 

  

「我喜歡這裡的每一位客人，希望他們真正能夠在「大莊家」玩得高興和開心。我很榮幸能夠為他們服務，我將會全力以赴讓客人在這裡玩得更開心自在。」

Amy Rowe (葉梅英 )— 華語VIP客戶主任

Amy Rowe (葉梅英 ) 不僅能為您的家居裝飾佈置添上新姿彩，更能助您體驗最佳的「大莊家賭場度假村」休閒之旅。她通曉英語、國語、台語及粵語，能自如地與您切換交談，她的語言天賦突顯了她的工作專業領域。由於她熱愛語言，為了更擅用她的語言才華讓她發揮所長， Amy 目前正在努力學習西班牙語，為多元文化的客人們提供更優質的服務。

來自台灣的 Amy 十歲時與家人一起移民到美國並在紐約定居。在紐約，除了母語台語外，她還學習並流利掌握了英語、國語及粵語。

Amy 畢業於紐約曼哈頓上東區的亨特學院（Hunter College）。獲得文科學士學位後，她從紐約來到加州並成為了一名成功的室內裝潢師，並在該領域服務客戶達15年之久。此後，對原有專業感到日漸乏味的她決定嘗試新的職業，並在洛杉磯地區的一間本地博彩娛樂場當了荷官，原本只打算是一份短暫中途的工作，但由於豐厚的小費讓她在那裏整整工作了12年。2010年，決定向內陸發展的她並成功獲聘於「大莊家賭場度假村」。她說最令她迅即歡喜的就是能夠時刻感受到「大莊家」團隊上下及客人相互共鳴及歡愉的氣氛。

在工作以外， Amy 將自己的大部分業餘時間用於學習彈奏中國傳統樂器古箏。

請聯絡「大莊家」的華語專屬客戶服務團隊，計劃您親臨體驗的旅程。 

「大莊家賭場度假村」匯集精彩多姿的娛樂 

「大莊家賭場度假村」為美國其中之一間最大規模及提供最尊貴的賭場度假體驗。榮獲USA Today 讀者票選為全美最佳賭場第一名。並自2002年起一直被AAA評為四鑽級酒店，無論是日間玩樂還是豪華住宿，「大莊家賭場度假村」總會帶給您無與倫比的悠閒度假環境，擁有最熱門的角子老虎機，桌上娛樂，頂級娛樂節目，1,090間豪華酒店客房，星級餐飲食府，讓您煥發身心的水療護理，以及世界錦標賽級的Journey高爾夫球場。「大莊家賭場度假村」致力滿足客人及社區的需求，並與時俱進超越期許。魯瑟諾印第安人中的Pechanga族人擁有並經營「大莊家賭場度假村」。更多詳情，請致電免費專線(877) 711-2946，或瀏覽www.pechanga.com。點擊喜歡大莊家賭場度假村facebook網頁(Facebook.com/Pechanga) ，以及Twitter@PechangaCasino。必須年滿21歲或以上方可參與博彩活動。 

Pechanga’s Chinese Host Team provides you with the VIP Advantage.

Meet your Chinese Host today.

Pechanga Resort Casino entitles the VIP valued customers access of exclusive offers and promotions to experience the VIP privileges. Their Chinese host team will assist you with restaurant reservations, preferred golf tee times and more. 

Doris Kuan – Executive Casino Host

Casino Host Doris Kuan truly embodies what it means to be multicultural, and she brings it all into her role at Pechanga Resort Casino. She attended high school in Hong Kong, the region then still under British domain. Doris chose to earn her college degree at the Sasagawa Hotel Management School in Tokyo, Japan. It was there she studied Hotel Management Degree, and also earned money to pay her own way through school by modeling for “SISTER” Asia magazine in Taiwan and Hong Kong for hair products and clothing. 

The hospitality and travel industries excite her the most, however, and that is why she has worked in this sector for more than 30 years. She spent time at the Downtown Los Angeles Hilton as a hotel sales executive and has been hosting guests at Pechanga Resort Casino since 2015. She says she loves and appreciates Pechanga’s friendly environment and the fact that the resort applauds strong teamwork. She likes the resort’s management always doing what is right for their guests, as well as their Team Members. 

Doris’ command of languages impresses many guests. She is fluent in English, Japanese, Cantonese, Mandarin and Shanghainese.  

During her time off, Doris enjoys watching movies and reading books. Her favorite genre? “I’ve definitely gotten onto the True Crime bandwagon that is so popular now in documentaries, podcasts and books. I’ve liked it for the rawness and emotion it often evokes, and somehow I fell into reading these kinds of books well before its popularity swept over the world several years ago.” 

“I love my guests and want to see them happy and enjoying themselves when they’re visiting us at Pechanga. If I can make them feel more comfortable in their visit, it’s my pleasure and my honor to help how I can.” 

Amy Rowe – Executive Casino Host 

Amy Rowe can update your tired home décor, then help you have the best experience possible during a visit to Pechanga Resort Casino. She can switch between English and Mandarin, Mandarin and Taiwanese, Taiwanese to Cantonese, and back to English again with an outward ease that underscores everything she does in her professional life. It should also not surprise anyone that she is currently learning Spanish to add to her linguistic repertoire.  

Originally from Taiwan, Amy and her family moved to the United States when she was 10 years old. They settled in New York, where she became fluent in English, Mandarin and Cantonese, in addition to her native Taiwanese.

Amy attended Hunter College in the heart of Manhattan’s Upper East Side. After graduating with a degree in liberal arts, she moved from New York to California. She went on to become a successful interior decorator for clients for more than 15 years. Feeling like the profession had lost its luster, however, Amy applied for a job as a dealer at a Los Angeles-area card club. It was meant to be an in-between job, but the tips were excellent, and she wound up working there for 12 years. She moved inland and was hired on at Pechanga Resort Casino in 2010. She says she instantly liked the vibe and the excitement the team and the guests felt at Pechanga. 

When she’s not working, Amy has been spending much of her free time learning to play an ancient Chinese musical instrument called the guzheng. 

Contact Pechanga’s Chinese host team today to plan your next visit.

About Pechanga Resort Casino 

Pechanga Resort Casino offers one of the largest and most expansive resort/casino experiences anywhere in the United States. Named the Number One casino in America by readers of USA TODAY and rated a Four Diamond property by AAA since 2002, Pechanga Resort Casino provides an unparalleled getaway. Offering the hottest slots, table games, dining, and championship golf at Journey at Pechanga, Pechanga Resort Casino features a destination that meets and exceeds the needs of its guests and the community. Pechanga Resort Casino is owned and operated by the Pechanga Band of Luiseño Indians. For more information, call toll free (877) 711-2946 or visit Pechanga.com. Follow Pechanga Resort Casino on Facebook and on Twitter @PechangaCasino. Pechanga Resort Casino is open 24-hours. Guests must be 21 and older to enter the casino.